Grievance Procedure

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Grievances

A grievance is a formal complaint or disagreement with the Arc of Cumberland County regarding a staff decision, incident, policy and/or practice related to the service that you receive. This section does not apply to any grievance you may have with your employer. The program coordinator is responsible for informing every individual entering the Supported Employment Services program of the Arc of Cumberland grievance procedure. Upon request, your job coach will verbally instruct you on the mechanics of the grievance procedure and how to obtain advocacy assistance if necessary. You are entitled to the participation of your chosen advocate in all steps of the grievance procedure.

Grievance Filing/Grievance Advancement

A grievance may be started by speaking with your job coach or writing to the Coordinator of Supported Employment. For the grievance to be considered filed, written notification must be delivered or mailed to the Coordinator at the Arc of Cumberland County, 1680 W. Sherman Ave. Vineland, N J 08360. To move a grievance to a higher level, also contact the program coordinator in the manner described above.

If the grievance involves the job coach, the grievance should be submitted directly in writing to the Coordinator of Employment Services who will hear the grievance at Level 1 as described below. Contact the Coordinator at the Arc of Cumberland offices. If the grievance involves the Coordinator, the Executive Director will hear the grievance at Level 2 as described below. Contact the Executive Director at the Arc of Cumberland offices.

It is your responsibility, either personally or through an advocate, to request filing or advancement of a grievance. It is the responsibility of the program coordinator and/or Executive Director to arrange for implementation of the steps of the grievance within the given time frames.

Level One: Contact the Coordinator of Supported Employment

Within five (5) working days of receiving the grievance, the Coordinator of Supported Employment services will review the grievance and arrange for a meeting with you and your advocate, if requested. A decision will be made regarding the consumer request made in the grievance. This decision will be communicated to you and put in writing no later than five days after the meeting. If you are not satisfied with the Coordinator’s decision, you may request an appeal to the Executive Director.

Level Two: Appeal to the Executive Director

Within ten (10) working days of a request for advancement of the grievance beyond level one, the Executive Director will review the grievance and schedule a meeting with you and your advocate, if requested. The decision of the Executive Director will be communicated to you and put in writing no later than five days after the meeting. If you are not satisfied with the Executive Director’s decision, you may request an appeal to the Arc Board of Director’s.

Level Three: Appeal to Board of Directors

At the next regularly scheduled meeting of the Board of Directors, the elected officers will meet in private session to review the grievance and make a decision about it. This decision will be communicated to you and put in writing no later than five days after the meeting. The decision of the Board of Directors officers will be considered final.

External Review

If you are not satisfied with the results of the appeal to the Board of Directors, you may contact the state agency that has a monitoring or funding role over the Arc of Cumberland County Supported Employment program. At their discretion, they may make recommendations to the Board of Directors regarding your grievance.

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